AVK's Express Fittings Service Solution for the Hayley Group

AVK Express Service gets Lincolnshire pumping station back on track within 24 hours

Rapid diagnosis, right first time selection and overnight delivery resolve emergency underground pipe leak.

AVK’s Express Service delivered a DN400 Supa Maxi flanged coupling to a Lincolnshire pumping station less than 24 hours after an emergency call, enabling urgent repair of a major underground pipe leak.

Critical Situation

The incident began one Thursday morning, when Hayley Group Ltd (internal sales: Shane Clark) contacted AVK regarding a critical failure on site. Recognising the urgency, Ben Roberts, AVK Internal Sales Engineer for Mechanical & Fabricated Water Fittings, phoned the on site contractor directly to verify installation conditions, including pipe ovality, tensile requirements and working pressure.

Product Identification

With the application confirmed, Ben specified AVK Supa Maxi, selecting a flanged DN400 for its wide tolerance sealing, while validating suitability for the site’s operating pressure. Ben's recommended solution was approved by the Hayley Group, and delivery was initiated.

24 Hour Service

Logistics were co-ordinated through AVK Express Service between Ben Roberts and Scott Pyper, Warehouse Controller, arranging same day despatch for overnight delivery from Kilmarnock, Scotland. The coupling arrived on site just after 9:00am on the Friday, beating the before 10:30am delivery window and allowing the contractor to proceed with the repair.

Ben said: “When the enquiry came through, I knew it was important to contact site to tailor a solution as quickly as possible to best suit their needs. That is where the Express Service shines - delivering accurate responses and the fastest service possible to customers when it really matters.”

A Happy Customer

Shane Clark, from Hayley Group Ltd, added: “Brilliant service from Ben at AVK. Our customer had a major leak on a large underground pipe. After speaking to Ben, and Ben speaking to our customer directly, he was able to select the correct item for the job. The item was despatched the same day for an overnight delivery to be with me before 10:30am. Fantastic service.”